Refund policy

Return & Refund Policy

At AShirke Watches, customer satisfaction is important to us. Every watch is carefully inspected and checked before dispatch. As we specialize in vintage, restored, and refurbished timepieces, each product may have unique characteristics associated with its age and restoration.

We request all customers to carefully read the product description, specifications, images, and condition details before placing an order.

Easy Returns & Replacements

Return Eligibility

Returns are accepted only in specific cases, including:

  • You received an incorrect product.

  • The product received is significantly different from the product ordered.

  • The product was damaged during transit.

  • The product has a manufacturing or functional defect upon delivery.

To be eligible for a return request, you must contact us within 7 Days of receiving the order.

All return requests are subject to verification and approval by AShirke Watches.

Unboxing Video Requirement

For your safety and ours, we strongly recommend recording a complete and uninterrupted unboxing video from the moment you receive the sealed parcel until the product has been fully unpacked and inspected.

The video should clearly show:

  • The unopened shipping package

  • The shipping label

  • The condition of the package

  • The complete unboxing process

  • The condition of the product received

This video serves as important evidence in case of transit damage, missing items, incorrect products, or other delivery-related issues.

Return or damage claims without a valid unboxing video may not be accepted.

Non-Returnable Situations

Returns will not be accepted in the following situations:

  • Minor cosmetic marks, scratches, or signs of aging associated with vintage watches

  • Damage caused due to improper handling, accidents, water exposure, misuse, or unauthorized repairs

  • Normal wear and tear after delivery

  • Products returned without prior approval from AShirke Watches

  • Products returned in a different condition from the one in which they were delivered

  • Missing accessories, packaging, documents, or items originally provided with the order

As we deal primarily in vintage, restored, and refurbished watches, minor variations and signs of age should not be considered defects.

Vintage & Refurbished Watches

Please understand that vintage and restored watches may have characteristics that differ from brand-new products.

These may include:

  • Minor scratches or cosmetic marks

  • Signs of aging

  • Slight variations in dial, case, bracelet, or components

  • Patina or discoloration due to age

  • Restored or replaced components

These characteristics are part of the nature of vintage and refurbished timepieces and do not qualify as defects unless specifically determined otherwise by our team.

Return Process

If you believe your order qualifies for a return, please contact our customer support team within 7 Days of delivery.

Please provide:

  • Order number

  • Registered name and contact details

  • Clear photographs of the product

  • A complete unboxing video

  • A detailed description of the issue

Our team will review the request and may ask for additional information before approving a return.

Please do not send any product back without receiving prior approval from AShirke Watches.

Return Pickup & Shipping

If a return request is approved due to an error on our part, such as receiving an incorrect product or verified transit damage, we may arrange a return pickup or provide instructions for returning the product.

The product must be returned in its original condition with all accessories, packaging, documents, and items included with the order.

AShirke Watches reserves the right to reject a return if the returned product is found to be damaged, altered, used improperly, or different from the product originally shipped.

Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will be processed to the original payment method or through another suitable method, depending on the payment option used.

Refund processing may take 5–7 business days after approval, depending on banks, payment gateways, and financial institutions.

Please note: Partial payment is not refundable after the product has been dispatched and shipped.

If more than 15 business days have passed since we’ve approved your return, please contact us.

Shipping charges, if applicable, may not be refundable unless the return is due to an error from AShirke Watches.

Replacement

In eligible cases, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

Since many of our watches are unique or available in limited quantities, an identical replacement may not always be possible.

In such cases, AShirke Watches may offer an alternative solution, replacement, store credit, or refund, depending on the circumstances.

Cancellation of Orders

Orders can only be cancelled before they are dispatched.

Once an order has been dispatched and shipped, partial payment is not refundable

To request an order cancellation, please contact our customer support team as soon as possible.

Cash on Delivery Orders

For Cash on Delivery orders, customers are requested to ensure that they genuinely intend to purchase the product before placing an order.

Repeated refusal of COD orders or unsuccessful deliveries may result in the customer becoming ineligible for Cash on Delivery on future purchases.

Contact Us

AShirke Watches
Satara, Amrutwadi, Maharashtra, India 415513

Email: care@ashirke.com

AShirke Watches

We appreciate your trust in AShirke Watches. Every timepiece in our collection has its own story, and we strive to ensure that your shopping experience is secure, transparent, and satisfying.